Privacy Policy

At Helpful Engines Pty Ltd, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Data: Information you choose to add to your profile, such as location, interests, and care preferences.
• Payment Information: If you make purchases through our app, payment information is processed through third-party payment processors. We do not store complete payment card details.

1.2 Information We Collect Automatically

• Device Information: We collect information about your device, including device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you use our app, including the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Location Information: With your permission, we may collect precise location data from your device.
• Cookies and Similar Technologies: We use cookies, beacons, and similar technologies to collect information about your interactions with our services.

1.3 Health and Care-Related Information

If you use features related to health or care coordination, we may collect sensitive information about health conditions, care needs, medications, and related medical information. This information receives heightened protection under this policy and applicable law.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, deliver the services you request, and process transactions.
• Personalization: To customize your experience and provide content and features that match your interests and needs.
• Communications: To send you service-related notices, updates, security alerts, and support messages.
• Improvement and Development: To understand how our services are used, develop new features, and improve existing functionality.
• Safety and Security: To verify identity, prevent fraud, and ensure the safety and security of our services and users.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
• Legal Requirements: We may disclose information when required by law, legal process, litigation, or governmental request, or to protect our rights, privacy, safety, or property.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you give us explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information.
• Deletion: You may request deletion of your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.
• Data Portability: In some jurisdictions, you have the right to receive a copy of your data in a portable format.
• Objection: You may object to certain processing of your personal information.

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Australia and other jurisdictions where we or our service providers operate. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our app.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: